Npower January Payment: 'Processing' has to become 'failed' payment before it can be resolved

If you are an Npower Batch C Volunteer and your Npower January payment is still on 'processing' please your payment status needs to become 'failed' before it can be resolved, once the Npower January payment becomes failed, then once payment is restarted you will be paid.

As we speak Npower January payment is still ongoing, and you will still be paid provided your payment status is on processing but if otherwise, once payment is re-initiated you will be paid.

This statement was made by Npower in response to a question from an Npower Batch C stream 1 volunteer that is yet to be paid, see conversations below between the Npower Batch C stream 1 volunteer and Npower 

"Good day Npower, please kindly pay January stipend. Payment is ongoing, and mine has been on processing for three weeks now. This is my number- NPWR/2020/004308178. PLEASE PAY ME."

"Hello Joy Robinson, we sincerely regret the delay in the payment of your stipend, but we can not intervene now that your payment is still processing, we can only, work on it when it fails.

Thank you for contacting us."