How to fix payment issues using Npower email address

If you are an Npower volunteer under the Npower batch c stream 1 and on clicking the payroll tab on nasims, under the payment status you noticed that your payment status says "failed" for a particular month and you were not paid, and the reason was due to any of the following to mention a few; 

A) transfer not successful

B) invalid account

C) transaction does not exists

D) transaction destination not found

E) failed payment

F) transaction failed

G) invalid transaction

H) No action taken

I) Beneficiary bank not available

J) No payment data available

K) Names Mismatch

L) Time Out Waiting For Response From destination

Kindly follow the procedures below to fix and resolve your payment issues

HOW TO FIX PAYMENT ISSUES USING NPOWER EMAIL ADDRESS 

1) The Npower batch c stream 1 volunteer should click on the Gmail app to lunch the Gmail app, the Gmail app can be downloaded from Google play store just do a search for "Gmail" and register by creating a username and a password, and login into the Gmail app, you might be required to confirm your password link through the email address you generated, but if you already have the Gmail app you can skip the registration and sign up aspect.

2) After lunching the Gmail app click on "compose" at the bottom right corner of the Gmail page.

3) After clicking on compose you are redirected to the compose page where you are to type your message, at the "from" field put your email address and at the "to" field input Npower email address support.npower@nasims.gov.ng, the subject should be "February Failed Payment Issue" at the compose mail part simply type "My name is ABC XYZ, an Npower volunteer under N-Teach category stream 1, my Npower ID is NPWR/2020/XXXXXXXX my payment status for February shows "failed" reason, INVALID ACCOUNT, i have not been paid.

Thanks and God bless."

4) After composing the email attach the screenshot of your payment status page from nasims by clicking the icon that looks like a safety pin at the top right corner of the compose page, it will ask you to "attach file", click on "attach file" it will take you to the folder page were the screenshot was saved, click on the file to upload it to the email wait for the payment status document to attach (see attached image below).

5) Click on send that is the arrow button at the top right corner of the compose email page, this will send the document and your message to Npower.

6) Go back to the email homepage and click on "sent" to actually see if your message has been delivered, from the image below the message has been sent and will be treated and filed by Npower, once payment is re-initiated by Npower you will be paid your stipend for the affected month, please do not send another message it will only delay the process.

7) Keep checking your inbox for feedback from Npower by clicking on the three horizonal lines at the top left corner of the Gmail page to check your inbox.

All payment status showing "Processing" will be paid, should it become 'failed'then kindly adopt the procedures above.