How to fix payment issues via Npower customer care agent

If you are an Npower volunteer under the Npower batch c stream 1 and on clicking the payroll tab, under the payment status you noticed that your payment status says "failed" and you were not paid, and the reason was due to any of the following to mention a few; 

A) transfer not successful

B) invalid account

C) transaction does not exists

D) transaction destination not found

E) failed payment

F) transaction failed

G) invalid transaction

H) No action taken

I) Beneficiary bank not available

J) No payment data available

K) Names Mismatch

L) Time Out Waiting For Response From destination

follow the procedures below to fix and resolve your payment issues

HOW TO FIX PAYMENT ISSUES USING NPOWER CUSTOMER SERVICE AGENT

Please before performing the procedures below please ensure you have enough airtime at least ₦100, and write down your Npower ID on a sheet of paper and hold it with you before making the call.

1) The Npower batch c stream 1 volunteer having the payment issue should dial 092203102, when you dial this number it might not go through because this is Abuja situation room customer care center number and all Npower customer care service agents might be extremely busy , please move to step 2.

2) The Npower batch c stream 1 should dial 018888148, this is Lagos Npower customer service agent.

3) Please after dialling 018888148, listen to the voice prompt and follow the instructions from the voice prompt.

The voice prompt will say for complaint press 1.

4) The Npower batch c stream 1 volunteer should press 1, after pressing 1 please wait even if the Npower customer service agent is not available please do not end the call.

5) Once the Npower customer service agent comes, he or she will say "Welcome to NSIP...... what is your name and where are you calling from?" 

6) The Npower batch c stream 1 volunteer should provide his or her names and location to the Npower care service agent, just say " I am John Doe, I am calling from Festac Lagos" this is just an example, please be brief when introducing yourself, the Npower customer service agent will now ask you what your issue is.

7) When presenting your payment issue go straight to the point, just say "failed January payment, reason INVALID ACCOUNT" because the Npower customer care service agent will want to know the exact month you are having failed payment and the reason, if the reason is "transfer not successful" state it but be brief.

8) The Npower customer care agent will receive all your information and your payment issues will be resolved, once payment is re-initiated you will be paid.

Npower batch c stream 1 volunteers should note that "failed" payment issue is a general issue, and the cause of "failed" payment issue is not from your bank or from the Npower volunteers' end, but the Npower "failed" payment is caused by a system error from Npower themselves, so once payment is re-initiated you will be paid for the affected month.