You cannot submit your finger print because biometrics has been placed on hold - Npower

If you have been trying to complete your biometrics and you normally receive the error message and you are unable to submit then you should leave the biometrics for now as it has been placed on hold, paused and suspended until further notice from Npower.

Npower paused biometrics until the Npower Batch C stream 2 comes on board, so if you are having difficulties in submitting your finger print, it is not network and it is not as a result of the driver or biometrics software, the biometrics have been suspended.

Npower batch C stream 2 volunteers that have completed their biometrics should ensure that they screenshot the ✓ verification completed page, fingerprint captured for further reference.